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Last updated: v2.0/17072026
Data in this application of Credence Specialty Care/ Credence Digital Health may be created by your healthcare providers at Credence Specialty Care/ Credence Digital Health or by you, the patient, after logging into the application using your authorised user account.
Information collected while you use our web patient portal and mobile application includes the following:
Personal information includes your name, email address and/or phone number provided during registration. It may also include your profile picture, should you choose to add one to your user account, your address, and any other personally identifiable information that you choose to add to your user profile.
Personal health information includes information entered into a patient’s Personal Health Record by the patient or by authorised employees of Credence Specialty Care/ Credence Digital Health.
This information may include:
Health-tracking information may be entered manually or obtained by syncing the application with health-monitoring devices or external health and fitness accounts.
Syncing information from third-party systems, including but not limited to Google Fit and Apple Health, requires you to authorise access before the information can be added to your health record.
To enhance your experience and maintain secure audit mechanisms, the application may use cookies, server logs, and similar technologies to enable functionality, improve services, and monitor service usage.
Log data may include:
Cookies may be used to save user preferences, preserve session settings, assist with the automatic authentication of frequently used services where permitted by your settings, and support other similar functional requirements.
You may use your browser settings to disable cookies while using our web services. However, disabling cookies may cause certain features or services within the application to function improperly or become unavailable.
All data is stored on cloud infrastructure hosted through Amazon Web Services and configured to support applicable healthcare data security requirements.
Data transmission and stored data are encrypted using appropriate encryption standards, including AES encryption where applicable. No health data is intended to be permanently stored on your mobile device by this application. The cloud infrastructure is protected using security controls, including secure firewalls.
Information in your Personal Health Record may be accessed and modified by authorised healthcare providers and employees of Credence Digital Health solely for the purpose of providing healthcare and related services to you.
Personal and health information added through this application by patients or healthcare providers will not be shared, disclosed, or displayed to anyone other than authorised employees, healthcare providers, service providers, or other parties permitted under this Privacy Policy or applicable law.
Authorised healthcare providers and employees may update the health records of patients under their care by:
Credence Specialty Care/ Credence Digital Health may suspend or terminate a patient account in accordance with its Terms of Use, applicable policies, and legal obligations.
You may request the deletion of your user account. Subject to applicable legal, regulatory, medical-record-retention, and financial-record requirements, your account and associated data will be deleted or anonymised.
Credence Specialty Care/ Credence Digital Health may retain information that it is legally required to retain, including billing, taxation, audit, medical, or regulatory records.
In the event of a personal data breach that is likely to affect your rights or privacy, you will be notified in accordance with applicable law.
The services platform may send you emails, text messages, application notifications, or other communications in accordance with your notification settings and as necessary for the functioning of the services you use.
These communications may include:
During registration, you may be required to verify your email address and/or phone number.
We may also use your contact information to provide information about our services. You may opt out of non-essential promotional communications by changing the applicable notification settings in your account or by using the unsubscribe option provided in the communication.
Essential service, security, transactional, and healthcare-related communications may continue even when promotional communications are disabled.
Your contact information will not be shared with third parties except where necessary to provide the requested services, operate the platform, comply with legal obligations, protect legitimate interests, or where you have provided consent.
Credence Specialty Care/ Credence Digital Health may analyse anonymised and aggregated information collected through the services for purposes such as:
Information that has been properly anonymised and cannot reasonably be used to identify an individual is not treated as personal information under this Privacy Policy.
You are responsible for maintaining the confidentiality of your password, login credentials, and account information.
You are responsible for activities carried out through your account and agree to notify Credence Digital Health immediately if you become aware of any unauthorised access to or use of your account.
Credence Specialty Care/ Credence Digital Health will not be responsible for losses resulting from unauthorised use caused by your failure to safeguard your account credentials, except where such responsibility cannot be excluded under applicable law.
Technology vendors and service providers supporting the platform are responsible for complying with the contractual, security, confidentiality, and legal obligations applicable to the services they provide.
We may disclose information to government authorities, regulators, courts, or law-enforcement officials where we reasonably believe that disclosure is necessary:
Credence Specialty Care/ Credence Digital Health reserves the right to suspend, deactivate, or delete the account of a user who violates the Terms of Use, subject to applicable legal and record-retention requirements.
Data is stored on cloud infrastructure hosted through Amazon Web Services or similar services and managed using appropriate administrative, technical, and organisational security measures.
Reasonable safeguards are used to protect personal and health information during transmission over the internet and while it is stored within the platform.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Although we take reasonable measures to protect your information, we cannot guarantee absolute security against every possible cyberattack, unauthorised access, or security-system failure.
You should use secure devices, protect your login credentials, and avoid accessing your account through unsecured networks or shared devices.
Users independently registering for and operating a patient account are generally expected to be at least 18 years of age.
Parents, legal guardians, caregivers, and authorised healthcare providers may provide, access, or store information on behalf of minors, children, or persons under guardianship where permitted by law.
Any person submitting information on behalf of a minor or a person under guardianship confirms that they have the legal authority or valid consent required to provide, use, and transmit that information.
This Privacy Policy may be updated from time to time as our services, technology, operational practices, or legal obligations evolve.
When changes are made, the revised Privacy Policy will be posted on this page with an updated effective date. Unless otherwise stated, changes will take effect when the revised policy is published.
Where required by law, we may provide additional notice or seek your consent before material changes take effect.
The terms of this Privacy Policy apply while you remain a registered user of the Credence Specialty Care/ Credence Digital Health web patient portal, mobile application, or related digital healthcare services.